Return & Refund Policy

At JS Boutique, we are committed to delivering high-quality women's fashion products. Please read our Return & Refund Policy carefully before placing an order.

No Return & Refund Policy

• All sales are final.

• We do not accept returns, exchanges, or refunds for products once an order has been delivered.

• Every product undergoes a quality inspection before dispatch to ensure it meets our standards.

Damaged Product Claims

In the rare event that you receive a damaged product:

• A clear and uninterrupted 360° parcel opening video must be recorded from the moment the sealed package is opened.

• The damage must be clearly visible in the video.

• The video and claim details must be shared with us within 24 hours of receiving the package.

Upon successful verification of the claim, we may offer:

• A replacement product (subject to availability), or

• Store credit equivalent to the product value.

Claim Requirements

To process a damage claim, the following are mandatory:

• Original parcel opening video

• Order details

• Clear evidence of the damaged product

Exclusions

The following situations are not eligible for replacement, refund, or store credit:

• Claims submitted without a valid parcel opening video.

• Claims reported after 24 hours of delivery.

• Products damaged due to misuse, improper handling, washing, alteration, or wear and tear after delivery.

• Minor variations in color due to photography, lighting, or screen display settings.

Contact Us

For any concerns regarding damaged products, please contact our customer support team through the contact details provided on our website. We will review your request and respond as quickly as possible.